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    Experience Management is here

    Understand how your customers and employees are feeling – and deliver better and more personalized experiences that make them happy with SAP Experience Management solutions.

    The future of business has feelings

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    There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel.

    Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening.

    SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyze and understand experience gaps – and determine what to do about them.
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    Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences.

    • Human Resources
    • Marketing, Sales, and Service
    • Spend Management
    • Supply Chain
    • Human Resources
    • Marketing, Sales, and Service
    • Spend Management
    • Supply Chain
    Human Resources

    Support employees at work and in life

    Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.

    Marketing, Sales, and Service

    Proactively meet customer needs

    It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalized experiences that get rave reviews and grow your business.

    Spend Management

    Create a people-centric spend process

    Connect your X and O data so that you gain the insight you need to meet employee needs and deliver on customers’ ever-changing requirements.

    Supply Chain

    Give customers what they want – now

    People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.

    Are you delivering the best possible
    customer experience?

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    Find out how your customer experience compares

    Take this free diagnostic test to see how your customer experience program scores against the Five Competencies of Customer Experience Success. You’ll receive a customized assessment and full description of how state-of-the-art programs achieve success.

    Want to learn more?

    Get started today

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