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    Create a unified service experience

    Bridge the gap between front-office engagements and back-office processes.

    • Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
    • Create a single view of the customer to better serve them, based on service history and interactions with other departments
    • Diagnose issues to minimize downtime and optimize end-to-end service execution
    • Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

    Develop an elite team of skilled experts

    Ensure your service teams are properly trained and available to meet service demands and volumes.

    • Solve customer issues quickly from any channel using omnichannel engagements
    • Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
    • Empower agents and technicians using gamification techniques and incentives
    • Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

    Deliver the next generation of self-service

    Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

    • Leverage conversational AI to automate conversations and take relevant actions
    • Import content from disparate systems into a unified experience to eliminate information silos
    • Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
    • Transfer conversations to live agents without losing context

    What are analysts saying about service solutions from SAP?

    See how customers are succeeding with SAP Service Cloud

    Training and Certification

    Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

    Get started with SAP Service Cloud

    SAP Customer Experience Services

    Transform your business faster with help from SAP Digital Business Services.

    Partner Ecosystem

    Included Products

    Learn about the products included in the SAP Service Cloud portfolio.

    SAP Customer Service Management?

    SAP Self-Service Accelerator for Utilities by SEW

    CallidusCloud ServiceMotivate


    SAP Customer Engagement Center

    Support the end-to-end customer journey

    Explore the other cloud solution portfolios in the SAP C/4HANA suite.

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